Thank you for choosing gaitQ tempo™. At the core of our company lies a commitment to ensuring customer satisfaction with our products. If for any reason you feel that our device is not a good fit for your needs, please see our returns policy below. Please bear in mind that these are offered in addition to your statutory rights.
Returns and Refunds
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return. If you request a return after 30 days unfortunately the company won’t be able to proceed to refund.
We encourage you to test out your gaitQ tempo™ as much as possible within those 30 days to ensure it works for you. We recognise that everyone’s situation is different, and we’ve done everything we can to ensure a hassle-free returns process. If you don’t feel your gaitQ® device is helpful for you, we will issue you a full refund.
To initiate a return, kindly notify us of your intent to return your device at support@gaitQ.com. Once we have acknowledged your returns request, please promptly send the complete product to the following address, ensuring it’s in full working order, and where possible, in its original packaging:
gaitQ Limited
46 Woodstock Road
Oxford
OX2 6HT
Upon successful receipt, our team will inspect the device and subject to the gaitQ tempo™ being in full working order, you will receive an automatic refund to your original payment method. Please keep in mind that it may take up to 10 working days for your bank or credit card company to process and post the refund.
Please note, the product remains your responsibility until we have acknowledged receipt. We recommend you use tracked and insured postage.
Refund or replacement
Please inspect your order upon receipt and contact us immediately at support@gaitQ.com if there is a problem so that we can evaluate the issue, e.g. if the item is defective or damaged, or if you have received the wrong item.
If your product is faulty or fails to perform as expected, please contact us at support@gaitQ.com to arrange a support call.
If the device is faulty, the cost of delivery for the return of the device will be covered by the company.
Warranty
If the device exhibits any faults within its expected service life, following consultation with our support team, the company provides two available options:
- Offer a replacement product of the same model as a replacement option, or
- Refund the original purchase price.
If you have any further questions please contact us at support@gaitQ.com
The support team will respond to you within 2 working days.